Last updated: 26 June 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the website (the “Service”) operated by Serendipity By Post (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Ordering and Cancellations

Order Acceptance Policy

All order requests are subject to acceptance by Serendipity By Post/Serendipity Floral Designs, and we reserve the right to reject any order without providing reasons. In this instance we will refund and monies received and return in full to the payment method used to place the order.

Order changes

If you wish to change your order, please contact us by 9am the following day after you have placed your order.


We accept Visa, Mastercard and debit cards and all payments are securely processed by Stripe.
We never store or have access to your card details.


All prices include delivery and VAT.

Delivery Policy

We delivery our letterbox orders by Royal Mail next day special delivery and for our hand-tied bouquets APC Overnight. If orders are placed and are in our local area, Serendipity may deliver these personally. If collections are required it must be stated on the checkout process or by email.

We don’t currently deliver on Sunday and Mondays due to the availability of flowers over a weekend.

We cannot be held responsible for late deliveries, due to circumstances out of our control or from the delivery services used. Although we always try our upmost for punctual delivery.

If delivery instructions are provided at checkout, we cannot guaranteed that these will always be followed, particularly if your recipient isn’t at home to receive the order.

Delivery address and message changes must be done so by 9am of the delivery date.

In the event of failure of delivery please email within 2 days of intended delivery date.

Our Mission

We aim to always send out the best quality flowers available. However, with flowers being a fresh and perishable product, due to external circumstances outside our control they may not always travel well and live up to Serendipity By Posts high standards. If this occurs, within 24 hours of receiving the blooms please email with an image of the flowers. We will then give you a choice of replacement or refund.

Due to the perishable nature of the flowers, once the order is placed we are sorry but we cannot offer returns.


All of the images of our flowers are for display purposes only. We will always try to send flowers that are shown in these images. However at times we may need to substitute with replacement flowers/colours, due to seasonal variations or supply issues. Serendipity By Post/Serendipity Floral Designs reserves the right to make this substitution but ensures it will be with an equal value or greater value than the one available.

Privacy & Security

Your financial and personal information is extremely important to us and we will never share this information with any other person or company.

For customers to gain the best experience possible, cookies are used at

Your financial information is held by Stripe and is not available for us to view and use.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Serendipity By Post and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Serendipity By Post.

Serendipity By Post has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Serendipity By Post shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.